Leadership communication workshop
Attuned Listening
Slow the reaction. Improve the decision.
Hosted by: Rachel Woodroof
Designed by: Greenhouse Consulting & Coaching & Bipolar Belong
A practical listening skills workshop that helps leaders and teams build trust, clarity and psychological safety — so people feel safe enough to speak up, perform and contribute fully.
About this workshop
Most of us were never taught to listen — only to respond. Attuned Listening is a skill-building session that goes beneath communication tips to something more fundamental: the disciplined capacity to accurately perceive what someone is actually experiencing, and to respond in a way that creates safety and trust.
Drawing on EY Global Neuroinclusion Research (2025) and the science of psychological safety, this workshop gives teams and leaders a shared language and concrete tools they can use the same day. This is a leadership skill — not a soft skill.
Why this matters now
Across fast-moving organisations, teams are navigating more change, more complexity, and more communication across difference. When listening quality drops, issues surface too late, friction rises, and people stop speaking up. The highest leverage point is often manager behaviour: it sets the communication climate — yet most managers have never been explicitly trained in structured listening under pressure. The result is reactive decision-making, late-stage issue escalation, and reduced psychological safety development across the team.
The core model: RIRA
Attuned Listening is built on a four-step protocol participants can apply in real conversations:
-
Regulate — Pause and reduce internal reactivity before responding
-
Inquire — Ask one clarifying question before concluding
-
Reflect — Mirror content and emotional tone accurately
-
Advance — Move toward solutions only after alignment is established
This is not about agreement. It is not about avoiding accountability. It is about increasing clarity before action.
What your team will take away
Participants leave with a clear definition of Attuned Listening and why it differs from simply staying quiet, the RIRA four-step model as a shared team framework, three core practices — 90-Second Reset, Reflect-Before-Respond, and the THINK Response Filter — and practical awareness of common listening barriers including reactivity, assumptions and emotional flooding. They also gain language for giving and receiving feedback without shutting people down — tools they can apply in the next one-to-one, the next team meeting, and the next conflict moment.
How it works
The session combines short input, paired exercises and guided group reflection. Participants practise staying grounded before and during challenging conversations, checking what they heard against what was actually said, and choosing curiosity over conclusion. The format is focused, immediately applicable, and designed for real behaviour change — not just awareness.
Workshop format
-
2.5 hours, focused and immediately applicable
-
Typically delivered to groups of 8–20 participants
-
In English, tailored to your team's context
-
Available in person (Amsterdam area) or online
Who is behind it
Attuned Listening is delivered by Rachel Woodroof, founder of Greenhouse Consulting & Coaching, and developed in collaboration with Bipolar & Belong. Greenhouse's work brings emotional intelligence development into organisations through practical workshops, coaching and the EQ Leadership Index — a proprietary framework that makes EQ teachable, observable and measurable at the organisational level.
What can come after
For some teams, this workshop is enough to shift meeting culture and issue escalation patterns. If more support is needed, it can connect into deeper EQ development through the Greenhouse EQ Leadership Index, in-depth custom trainings, neuroinclusion learning formats including train-the-trainer and e-learning modules, and longer in-company development work through Synarchy and partners.
Interested in exploring whether this fits your team?
If you are unsure whether this is right for your team, start with a short conversation. We will help you decide on the best format and whether Attuned Listening should stand alone or sit inside a broader development route.
Other workshops
AI
Decision Lab
Leadership coaching
An executive workshop for turning a real organisational challenge into a clearer, more responsible AI decision blueprint.
More to come...